Our customer-oriented service philosophy begins with your very first contact with INTERMED. Our experienced applications specialists strive to fully understand your specific needs, and then provide the best solution for your requirements.

We want you to succeed, and our support does not stop once your system is installed. If at any time you experience a problem or need support, we are here to help. Call our Technical Support Hotline (0546-889832) for immediate assistance 8:00 a.m. to 4:00 p.m. Saturday through Thursday, or email us at service@intermed-pal.com. For Emergency after hours service Call 0546-889831 .Whether you need immediate technical help, a support agreement or training to insure reliable performance, look to INTERMED for continued assistance.

• Technical Support
• Support Agreements
• Training and Training Tools
• Software Upgrades and Updates
• Replacement Parts, Repairs, and Calibration Services

If at any time you experience a problem or need support, we are here to help. Most technical questions can be answered over the phone; however, in the unlikely event a problem does arise that cannot be solved by phone, with your approval, we are committed to having a technician on site within 48 hours. Our mission is to provide you with exceptional customer service and support throughout the lifetime of your equipment. After hours, technical phone support is available.

When You call

In order to provide the best service, we will need to know your organization name and a description of the system for which you need help. In addition, please compile the following information so that we can help you the most effectively.

• Description of the problem, and specifics about where it is occurring, and how frequently.
• If the problem is a computer problem or software problem, please be ready to provide specific computer hardware and software version information.
• Think about any other information that might help us isolate your problem.

When you purchase equipment or instruments from Intermed, you have a reliable instrument that will provide years of service. To keep your investment in the best operating condition, Intermed provides a Support Agreement that is the most comprehensive in the industry. If you have more than one system, Intermed can provide a customized support agreement for your entire establishment.

The Intermed Support Agreement can be renewed on an annual basis to keep your system fully up-to-date without interruption. Software is one of the key components of your instrument, and with an ongoing Support and Upgrade Agreement, you are assured of obtaining software updates without charge, and software upgrades and training for the lowest cost.

Intermed is committed to providing several ongoing training options to keep your technical staff fully qualified to successfully operate your instruments and software. Whether you need to train a new employee, or wish to do a tailored training program for your organization, look to Intermed for options.

Intermed can provide factory system training to one or more employees so that they can learn how to set up and run their equipment as well as provide basic service. The training provides users with sufficient knowledge to operate train others on the use of the equipment.

Intermed maintains a full inventory of common parts and consumables, and you can call Technical Support or e-mail us with your particular needs. Most common parts can be provided same day if they are in stock.

For repair services, contact Technical Support at (0546-889832) directly so we can properly assist you in diagnosing the problem and determining the proper procedures for sending our customer engineer to you or sending your product to us.

Intermed can also provide on-site repair or calibration services at your facility. We have two Service Support Centers, one in Ramallah and one in Gaza. Contact Technical Support for complete pricing of calibration services, and for on-site repair procedures and fees. If your system is currently under warranty, contact Technical Support to review the best options to address your particular situation.